Crisis and Emergency Services

Results: 22

• 911 Services (11)
  JR-6000

  911 Services

  JR-6000
  
  Programs that operate a telephone response service staffed by trained personnel who assess requests for emergency assistance and dispatch the appropriate emergency response agency (law enforcement, fire, paramedics/EMTs or ambulance services, the latter per a contract with the municipality).
• Ambulance Services (4)
  LD-1500.0600

  Ambulance Services

  LD-1500.0600
  
  Programs that provide ground vehicles which transport acutely ill or injured individuals to health care facilities for treatment or from one health care facility to another for specialized care. Ambulances are equipped and staffed to provide medical care during transit and, in communities where the municipality contracts with the company as their emergency medical service provider, are dispatched when residents contact 911 with a medical emergency, not accessed directly. Depending on the terms of the contract, the ambulance company may be the municipality's primary first responder, may serve in a backup capacity when the city's service is busy or may handle the transport component of the service while the city's paramedic/EMT service functions as the first responder. Ambulance companies may also provide emergency transport for people who want to go somewhere other than where the municipality's emergency medical service is authorized to take them.
• Central Intake/Assessment for Mental Health Services (8)
  RP-5000.1400

  Central Intake/Assessment for Mental Health Services

  RP-5000.1400
  
  Programs that coordinate access to outpatient mental health services and/or psychiatric hospitalization and residential treatment facilities in a community by evaluating the nature and severity of an individual's mental health problem, determining which service response would best meet the needs of the patient, doing an eligibility assessment, and providing a referral to (or facilitating placement in) an appropriate program or facility. Mental health triage services may be located in an emergency department, community mental health service, call center or co-located with other specialized mental health services.
• City Offices of Emergency Services (6)
  TH-1500.1400

  City Offices of Emergency Services

  TH-1500.1400
  
  City government offices that have primary responsibility for the coordination of emergency management activities including planning, preparedness, response, recovery and mitigation; and which serve as the central point of contact for receiving reports of incidents that occur within their jurisdiction and for disseminating emergency-related information.
• Clinical Psychiatric Evaluation (10)
  RP-5000.1500

  Clinical Psychiatric Evaluation

  RP-5000.1500
  
  Programs that utilize a variety of means to evaluate the mental or emotional status or functioning of people who may be experiencing acute or chronic disturbances. Diagnostic techniques may include observation of the person's behavior, interviews with the individual and significant others, psychological testing as indicated, medical examination, assessment for psychotropic or other medication, and the formulation of an appropriate, ongoing treatment plan which may include voluntary or involuntary hospitalization.
• County Offices of Emergency Services (5)
  TH-1500.1600

  County Offices of Emergency Services

  TH-1500.1600
  
  County government offices that have primary responsibility for the coordination of emergency management activities including planning, preparedness, response, recovery and mitigation; and which serve as the central point of contact for receiving reports of incidents that occur within their jurisdiction and for disseminating emergency-related information.
• Domestic Violence Hotlines (2)
  RP-1500.1400-200

  Domestic Violence Hotlines

  RP-1500.1400-200
  
  Programs that provide immediate assistance for women and men who have experienced domestic abuse which may include steps to ensure the person's safety; short-term emotional support; assistance with shelter; legal information and advocacy; referrals for medical treatment; ongoing counseling and/or group support; and other related services. Hotline staff are generally available via telephone, email, chat and/or text.
• Domestic Violence Shelters (3)
  BH-1800.1500-100

  Domestic Violence Shelters

  BH-1800.1500-100
  
  Programs that provide temporary emergency shelter for individuals, primarily women, who have experienced domestic violence/abuse, and for their children. Such facilities usually provide in-house individual, group and family counseling and the full range of secondary services related to domestic violence including referral to appropriate resources. Also included are similar facilities for battered men and those that can accommodate both men and women, where they are available.
• Donation Drop Off Points (2)
  TI-1900

  Donation Drop Off Points

  TI-1900
  
  Organizations that establish central points where people can bring personal and household goods, office equipment and supplies and other items they wish to donate.
• Emergency Preparedness and Response Planning (9)
  TH-1700.1950

  Emergency Preparedness and Response Planning

  TH-1700.1950
  
  Emergency management agencies, health departments and other entities that conduct multi-hazard planning for their communities that will enable them to mitigate, prepare for, respond to or recover from natural disasters, public health crises, terrorist incidents or other emergencies that occur within or have an impact on their area. Emergency planning addresses citizen awareness and self-sufficiency, responder capabilities, interagency cooperation in emergency operations and the roles, responsibilities and activities of public and private organizations and their staffs in all phases of the disaster.
• Emergency Room Care (4)
  LD-1700

  Emergency Room Care

  LD-1700
  
  Hospitals and other health care facilities that provide 24-hour diagnostic and treatment services for people who have acute, life-threatening injuries or severe illnesses.
• Extreme Weather Shelters (2)
  BH-1800.8500-185

  Extreme Weather Shelters

  BH-1800.8500-185
  
  Programs that provide overnight accommodations during times of extreme heat or cold for people who are temporarily at risk for exposure due to a power failure, fuel shortage, road closure, homelessness or other situations which make them vulnerable.
• Family Counseling (5)
  RF-2000

  Family Counseling

  RF-2000
  
  Programs that offer therapeutic sessions that focus on the system of relationships and communication patterns among family members and which attempt to modify those relationships and patterns to achieve greater harmony. The therapist focuses on the family as a unit rather than concentrating on one of the members who is singled out as the person in need of treatment.
• General Crisis Intervention Hotlines (10)
  RP-1500.1400-250

  General Crisis Intervention Hotlines

  RP-1500.1400-250
  
  Programs that provide immediate assistance for people who are emotionally distressed with the objective of defusing the crisis, ensuring the person's safety and helping the person to take the next immediate steps toward resolving the problem. General crisis intervention hotlines are available to anyone who is experiencing a crisis rather than focusing on people with particular types of problems such as domestic violence, mental health or child abuse. Hotline staff are often trained volunteers who are available via telephone, email, chat and/or text.
• Individual Counseling (6)
  RF-3300

  Individual Counseling

  RF-3300
  
  Programs that offer personal therapeutic sessions in which the therapist works on a one-to-one basis with clients to help them resolve their mental, emotional or social problems.
• Mental Health Screening (15)
  RP-5000.5000

  Mental Health Screening

  RP-5000.5000
  
  Programs that offer simple tests that people who are concerned about their emotional health can take to learn more about their symptoms and ways of coping with them. Individuals generally have an opportunity to see a film and/or hear a talk about the causes, symptoms and treatment of specific mental health problems; complete a screening questionnaire; and talk about the results with a mental health professional. People who test positively are encouraged to seek further evaluation and, potentially, treatment. Most mental health screenings are confidential and available at no cost. Mental health screenings may also be available by telephone or online.
• Public Internet Access Sites (13)
  TJ-1800.6700

  Public Internet Access Sites

  TJ-1800.6700
  
  Programs, often offered by libraries, cyber cafes, and a variety of other government, nonprofit or proprietary organizations, that provide on-site Internet-enabled computers for public access.
• Public Libraries (16)
  TJ-4400.6500

  Public Libraries

  TJ-4400.6500
  
  Libraries supported by public and/or private funds which provide general library services without charge to all residents of a given community, district or region.
• Red Cross Disaster Service Centers (1)
  TH-2900.1800-700

  Red Cross Disaster Service Centers

  TH-2900.1800-700
  
  Centers opened by trained Red Cross volunteers to assist people who have sustained damage in a major disaster or large-scale emergency that disrupts the normal functioning of a community. Disaster victims meet with caseworkers who assess their needs and supply clothing, rent assistance, beds and bedding, necessary furniture, cooking and eating utensils, occupational supplies, prescription medication, small appliances and other necessities.
• Sexual Assault Hotlines (2)
  RP-1500.1400-750

  Sexual Assault Hotlines

  RP-1500.1400-750
  
  Programs that provide immediate assistance for people who are survivors of rape, incest and other forms of sexual assault which may include steps to ensure the person's safety, short-term emotional support, information regarding the person's rights and alternatives, and referrals and/or accompaniment to resources for medical, legal and emotional needs, advocacy and other related services. Hotline staff are generally available via telephone, email, chat and/or text.
• Sexual Assault Shelters (1)
  BH-1800.1500-800

  Sexual Assault Shelters

  BH-1800.1500-800
  
  Programs that provide temporary emergency shelter for women who have been victimized by rape and/or other forms of sexual assault. Such facilities usually provide in-house individual, group and significant other counseling and the full range of other secondary services related to sexual assault including referral to appropriate resources.
• Suicide Prevention Hotlines (7)
  RP-1500.1400-800

  Suicide Prevention Hotlines

  RP-1500.1400-800
  
  Programs that provide immediate assistance for individuals who are having suicidal feelings with the objective of helping them explore alternatives to self-harm or self-destruction. Included are local, accredited hotlines, countywide and statewide programs, programs offered by local nonprofit organizations and the National Suicide Prevention Lifeline, a network of more than 180 local crisis centers. Suicide prevention workers establish and maintain contact with the individual while identifying and clarifying the focal problem, evaluate the suicidal potential, assess the individual's strengths and resources, and mobilize available resources including paramedic or police intervention and emergency psychiatric care as needed. These programs can also help individuals who are worried about the potentially suicidal behavior of another with the objective of helping them identify warning signs and provide options for seeking further help. Hotline staff are generally available via telephone, email, chat and/or text. The Federal Communications Commission (FCC) has designated 988 as the three digit dialing code that will replace or supplement the existing toll free number for the National Suicide Prevention Lifeline. The deadline for implementation by all voice service providers is set for July 16, 2022.